Customer Satisfaction
& Refund Policy

 

At Audiocene with all our projects including Audits and Voice Vault, customer satisfaction is our top priority. We are committed to delivering high-quality audio services that meet or exceed your expectations.

 

We understand that sometimes our finished product may not fully align with your expectation and needs. Communication can be tricky that way. To address this, we offer a comprehensive refund policy.

 

Review Period

We encourage you to thoroughly review your audio audit or storytelling production within 7 days after receiving the final asset or the completion of the follow-up period. This time frame allows us to address your concerns promptly and effectively.

 

If you have any concerns or are not fully satisfied, please initiate the refund process within this 7-day window. Our refund policy includes the following steps:

 

Communication & Collaboration

If you are not fully satisfied with our services, we request that you initiate a discussion with us.

 

We will schedule a meeting to review your expectations, objectives, and strategies and how we did not meet them.

 

This collaborative approach allows us to understand your concerns and work towards a resolution.

 

Revision Phase

Following our discussion, we offer a complimentary rework of the specified areas of concern.

 

This revision will be completed within an agreed-upon timeframe, not exceeding two weeks from the date of our review meeting.

 

Partial Refund Option

If, after the revision period, you still feel that our services have not met your expectations, we will provide a partial refund for the aspects of our service that you find unsatisfactory.

 

The refund amount will be determined based on the specific circumstances and the portion of the service in question.

 

Continuous Improvement

We value open and candid discussions with our clients. Your feedback is crucial for our mutual success and helps us continually improve our services.

 

Initiating a Refund

We are committed to working diligently to address your concerns and ensure your satisfaction.

 

To initiate the refund process or discuss any concerns, please contact Andrea directly at [email protected]. 

 

*Please note that this refund policy applies to our Audiocene Audit and Voice Vault services only and may not cover any additional services or products purchased separately.

 

**We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.